Principle 3.1: A person cannot NOT communicate.
Communication in Personal Finance
It turns out this is a common communication problem, especially in personal finance. Senders and receivers of messages communicate through a number of barriers: One of those barriers is the noise that comes from different meanings of the words we use.
The book used the example of risk. For some, a five dollar lotto ticket is as reasonable a risk as they come. For others, investing thousands of dollars in a new start up is a reasonable risk.
That’s why it is so important to also rely on other ways to communicate such as nonverbal language, paralanguage, and touch.
How a person sits, where he or she holds his or her arms, and posture can communicate a lot about what they are trying to say.
Paralanguage is a fancy word for how you speak — your tone (shrill or relaxed), rate of speaking (fast or slow), and volume (high or low) speaks volumes.
If someone screams angrily that their brother is a chaka, you know it’s a bad thing. If they whisper with pleasure that they ate a farfignugan, you can guess it’s a good food.
Touch is broken into the space we touch people: public (not much), social (a little more), personal (close friends), and intimate (significant others). If someone is feeling close to you, they might encroach upon your space. If they’re feeling distant (or if you put a desk between you) they are probably feeling distant from you as well.
In a personal financial counselor situation (or any mediation situation), make sure you are on the lookout for communication coming through from more than words to get an added edge.
And until then, I am most concerned with the differing definition of “good drivers.” To me, that means that I change lanes when I need to, monitor my speed to optimize gas usage and time on the road, and get into lanes when I need to (safely). But for others it is zipping in and out of lanes like the cops are on your tail (And oh I wish they were….).